Refund & Cancellation Policy

This policy governs refunds and cancellations for paid subscriptions to the sVault platform. All amounts are in Indian Rupees (INR) and inclusive of GST.

1. Free trial

All new accounts receive a 14-day free trial. No payment is charged during the trial period. You may cancel at any time during the trial without any obligation.

2. Cancellation

You may cancel your paid subscription at any time from the Billing section of your account. Cancellation takes effect at the end of your current billing period. You retain access to paid features until then.

3. Refunds — monthly plans

Monthly subscriptions are non-refundable for the current billing period. If you cancel mid-period, you will not be charged for the next period, but no pro-rated refund is issued for the unused portion of the current period.

4. Refunds — annual plans

Annual subscriptions cancelled within 7 days of purchase are eligible for a full refund. Cancellations after 7 days are non-refundable for the remaining balance. No pro-rated refunds are provided for annual plans cancelled mid-year.

5. Refunds — failed payments

If a payment fails and you are incorrectly charged, contact us within 14 days at billing@svault.in. We will investigate and issue a refund if a duplicate or erroneous charge is confirmed, typically within 5–7 business days to your original payment method.

6. Downgrade

Downgrades take effect at the start of the next billing period. No refund is issued for the difference in the current period.

7. How to request a refund

Email billing@svault.in with your account email, the date of charge, and a brief reason. We respond within 2 business days.

8. Razorpay payment processing

Payments are processed securely by Razorpay. For payment-related disputes, you may also contact Razorpay support. Our Razorpay merchant ID is available on your invoice.